MomentWish Sterling Silver Customized Picture Necklace Heart Locket for Women

*Please note that the time frame mentioned above doesn't include production time and delays caused by vendors or service and weather disruptions.

Delivery & Shipping

Delivery Time = Processing Time + Shipping Time

Processing Time 

The processing time varies from product to product. Personalized or engraving orders may take 2-5 working days. After your order is shipped, you will receive a shipping notification sent to your email address informing you of tracking information and the estimated delivery date.

Shipping Time

*Please note that the time frame mentioned above doesn't include production time and accounts for delays caused by vendors or service and weather disruptions.

Tracking Order

The tracking number and information will be updated in the order details within your account, please log in to check it. 

US Areas:

1 . Standard Shipping

You can usually track the package further with tracking number via : http://track.4px.com/  

2 . Expedited Shipping

You can usually track the package further with tracking number via: https://tools.usps.com/go/TrackConfirmAction_input for inquiries 

Other Countries:

You can usually track the package further with tracking number via: https://www.17track.net/en for inquiries

More Info

Order Changes & Cancellations: If you need to change or cancel your order, you must notify us within 24 hours of placing the order, otherwise we may not be able to cancel it, as it may be in production.

Customs/Duty Fees： Customs taxes, duties or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note that we have no control over how your country charges duty and we cannot estimate the amounts. If the package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.

Delayed Package： All estimated delivery dates are calculated based on average manufacturing times and your selected shipping method, and do not account for delays caused by vendor service disruptions and/or weather delays.

Lost Packages: If an order is marked as delivered but the buyer didn't receive it, it is the buyer's responsibility to contact the post office to find the package.

In the event a package has been lost, missing or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from the carrier will be subject to investigation and not eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us at: support@momentwish.com with your order number.

Any other Question？

 Please feel free contact to us, we are here to help! Send a message on our website or email to support@momentwish.com

We want you to feel comfortable when shopping at MomentWish, so we offer a 30-day return & exchange policy.

The policy begins from the date of purchase. Please see whether either of these pertain to you and if the item(s) are covered by our 30-Day Return Policy.

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