At MomentWish, we offer a 30-day return and exchange policy, so you can be assured that your purchase is just right. If for any reason you are not satisfied with your purchase, simply return it within 30 days for an exchange or full refund. For eligible orders, our return and exchange policy timelines begin when your purchase is available for shipment or pickup.
The policy begins from the date of purchase. Please see whether either of these pertain to you and if the item(s) are covered by our 30-Day Return Policy.
- We accept cancellation before the item is shipped or produced.
- Please note that you couldn’t cancel or change your purchase once we ship out your order.
The following situations are covered by our 30 Days FULL COVERAGE Return/Exchange Policy. (MomentWish is responsible for return postage fees, and replacement fees)
- You received the wrong order or product(s)
- You received any broken items, or the quality of the products you received is poor. (We will only exchange the item(s) for the same product or item(s) with equal or less value.
The following situations are covered by 30 Days LIMITED COVERAGE Return/Exchange Policy. (Customers is responsible for return shipping cost and replacement cost)
- You selected the wrong product(s) or size.
- Personal reasons such as change of personal taste, change of mind or you do not see the detailed description, etc.
The following situations are not covered by 30 Days Return/Exchange Policy
- The product is damaged by long-term exposure to corrosive liquids or chemicals, such as bathing, swimming, seawater, hot springs, etc.
- The product is damaged due to incorrect use or incorrect maintenance.
- Silver items are given detail by oxidation or over time, they may appear black.(To remove this, please clean with the silver polishing cloth to return its original look.)
- Items that have been modified, engraved or resized.
- Any orders received after 30 days from the delivered date.
Return & Exchange Service Procedure
1. To request a return, please contact our customer service. One of our representatives will contact you via email and provide instructions within three working days. And we will provide the return address in the email. If it is a quality problem, please provide the order number and attach a clear photo of the item representing the problem.
2. After the customer receives the response to the processing result, the return time is within 15 days from the date of delivery. Returned items should be kept in their original condition when received. (Including promotional gifts)
3. Please make sure you provide us with the tracking number and receipt after you return.
4.If exchange, after we receive the returned goods, we will re-deliver the goods and update the tracking number within three business days once the confirmation is correct.
After-sales contact information
Note: Please contact our customer service first for any return application. Any return or exchange without prior application will not be accepted.
Refunds (if applicable)
Once the item you return is received and inspected, we will email you a notification of receipt within 3 working days. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within the expected 7 working days.
Late or missing
- If you haven’t received a refund, please check your bank account first.
- Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.
- If you have any questions about our return procedure, please email us at firstname.lastname@example.org